Each time you visit the clinic please:

Arrive just-on-time for your scheduled appointment

We ask that you present to the clinic only a couple of minutes before your appointment timeWe ask that you arrive unaccompanied when possible (unless you are a minor or someone who requires accompaniment, in which case, a parent or companion are welcome).

Wear your maskAll staff wear masks and we ask all patients to wear masks throughout their time in the clinic as well.  Please bring your mask with you, but if you forget, we will have some available at the reception desk.  Our Mask Policy updated in June 2022 is included below.

Please Sanitize your hands, when you enter the clinic with the provided 70%  alcohol hand sanitizer.  After a friendly greeting, we will also verbally review the COVID symptom survey with you.

Enjoy an escorted (but distanced) walk to your private treatment room.

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Booking

We book 1 hour initial assessment appointments and 30 minute subsequent appointments. If it has been more than 6 months since your last session, we ask that you book an hour long assessment in order that we may re-evaluate you properly and provide the best care for your current condition.

You have several options available for booking appointments:

  • Booking Online: Some clinicians allow online booking through our website portal. After setting up your account, you will be able to set up appointments with these clinicians.  Click BOOK APPOINTMENT at the top of the Navigation Menu and we will look forward to seeing you!
  • Booking By Phone: Not sure who to book with? Give us a call! We would be happy to answer your questions and book appointments for you.  Reach us at 613 271-6070.
  • Booking By Email: Click the “Contact Us” button at the top of the Navigation Menu and send us an email. We’d be happy to arrange an appointment or answer your questions.

First Appointment

We are excited to see you, but there are a few steps to think of first.

Complete your intake form online and send it back to us.  When you book an assessment, you will be emailed an intake form so that we are well-prepared to receive you! Completing it in advance allows for less contact in the reception area (very helpful in these times of   COVID-19)

Complete the online COVID-19 symptom pre-screening questionnaire which includes consent to our mask policy.  This is a request every time you enter the clinic… yup…every time.  If you screen positive to any of the questions, we will ask you to reschedule your appointment to a later date, or switch the appointment to a Virtual session (and to consult with your family doctor or Ottawa Public Health, for further direction).    Questionnaires will be emailed to you 24 hours before your appointment, but if you forget to fill it out, we will screen you at the clinic…questions will be posted at the entrance, and at the reception desk too.

Arrive just-on-time for your scheduled appointment.  We ask that you present to the clinic only a couple of minutes before your appointment time.  We ask that you arrive unaccompanied when possible (unless you are a minor or someone who requires accompaniment, in which case, a parent or companion are welcome).

Wear your mask.  All staff wear masks and we ask all patients to wear masks throughout their time in the clinic as well.  Please bring your mask with you, but if you forget, we will have some available at the reception desk. Our Mask Policy updated in June 2022 is included below.

Please sanitize your hands when you enter the clinic with the provided 70%  alcohol hand sanitizer.  After a friendly greeting, we will also verbally review the COVID symptom survey with you.

Enjoy an escorted (but distanced) walk to your private treatment room.

Wait for your therapist in the freshly disinfected treatment room.

Have a productive and helpful session.  We will book your subsequent appointment while you are still in your private treatment room, in order to minimize your time at the reception desk on your way out, or you may choose to book online or by phone or email.

Payment and Receipts.  To limit the handling of cash and paper at the front desk, we encourage you to pay through contactless tap, electronic money transfer (e-transfer), or to safely store your credit card on our secure system.  (Cash or cheque are still accepted).  We would also like to encourage the emailing of your receipt right to your inbox…but we are happy to print it if you prefer.

Sanitize your hands again!

Have a wonderful day

 

Subsequent Appointments

We are so happy to see you again!  There may have been some changes in our protocols since your last visit, so here’s a run through of what to expect at the clinic on your follow up visit…

Complete the online COVID-19 symptom pre-screening questionnaire which includes consent to our mask policy.  This is a request every time you enter the clinic… yup…every time.  If you screen positive to any of the questions, we will ask you to reschedule your appointment to a later date, or switch the appointment to a Virtual session (and to consult with your family doctor or Ottawa Public Health, for further direction).  Questionnaires will be emailed to you 24 hours before your appointment, but if you forget to fill it out, we will screen you at the clinic…questions will be posted at the entrance, and at the reception desk too.

Arrive just-on-time for your scheduled appointment.  We ask that you present to the clinic only a couple of minutes before your appointment time.  We ask that you arrive unaccompanied when possible (unless you are a minor or someone who requires accompaniment, in which case, a parent or companion are welcome).

Wear your mask.  All staff  wear masks and we ask all patients to wear masks throughout their time in the clinic as well.  Please bring your mask with you, but if you forget, we will have some available at the reception desk.  Our Mask Policy updated in June 2022 is included below.

Please sanitize your hands with the provided 70%  alcohol hand sanitizer.  After a friendly greeting, we will also verbally review the COVID symptom survey with you.

Enjoy an escorted (but distanced) walk to your private treatment room.

Wait for your therapist in the freshly disinfected treatment room.

Have a productive and helpful session.  We will book your subsequent appointment while you are still in your private treatment room, in order to minimize your time at the reception desk on your way out, or you may choose to book online or by phone or email.

Payment and Receipts.  To limit the handling of cash and paper at the front desk, we encourage you to pay through contactless tap, electronic money transfer (e-transfer), or to safely store your credit card on our secure system.  (Cash or cheque are still accepted).  We would also like to encourage the emailing of your receipt right to your inbox…but we are happy to print it if you prefer.

Sanitize your hands again!

Have a wonderful day

 

Policies

No Show and Short Notice Cancellation Policies:

  • If you schedule an appointment and do not attend (No Show), or cancel with less then 24 hours notice, our reception staff will give you a call to reschedule your appointment. If this happens more than once, you may be charged for the visit.
  • Cancellation due to illness or positive result from the COVID-19 pre-screening questionnaire:  You may cancel without penalty at any time if you feel unwell or if you have a positive result from pre-screening questionnaire and we   hope you feel better soon.

Updated Mask Policy

June 2022

The Ontario Mask Mandate has been lifted in most settings with the exception of Long Term Care, Retirement and Congregate Care Homes.
It is now up to individual businesses to create their own policy. We are a health care facility, as a result we will continue with our current policy requiring the wearing of masks by patients, staff and contractors in the clinic in order to protect our health and the health of our patients.
If someone presents without a mask, we will respectfully request that they wear one that we are happy to provide for the duration of their time in the clinic. Therapists and patients will continue to assess for risk as we move forward. Patient safety and comfort remains our priority.
For those who are exempt from wearing a mask, we invite you to try one of our Medical masks or we are happy to arrange a switch to Virtual care or a Home Exercise program at this time.
We Thank You in advance for your understanding, and please know that we are trying our best to keep everyone safe and comfortable in our practice during this challenging period.