We are excited to see you, but there are a few steps to think of first.

Complete your intake form online and send it back to us.  When you book an assessment, you will be emailed an intake form so that we are well-prepared to receive you! Completing it in advance allows for less contact in the reception area (very helpful in these times of   COVID-19)

Complete the online COVID-19 symptom pre-screening questionnaire.  This is a request every time you enter the clinic… yup…every time.  If you screen positive to any of the questions, we will ask you to reschedule your appointment to a later date, or switch the appointment to a Virtual session (and to consult with your family doctor or Ottawa Public Health, for further direction).    Questionnaires will be emailed to you 24 hours before your appointment, but if you forget to fill it out, we will screen you at the clinic…questions will be posted at the entrance, and at the reception desk too.

Arrive just-on-time for your scheduled appointment.  We will be limiting the number of people allowed in the clinic at any given time.  We ask that you present to the clinic only a couple of minutes before your appointment time, as our waiting room is closed at present.  We ask that you arrive unaccompanied when possible (unless you are a minor or someone who requires accompaniment, in which case, a parent or companion are welcome).

Wear your mask.  All staff will wear masks and we will ask all patients to wear masks while in the clinic as well.  Please bring your mask with you, but if you forget, we will have some available at the reception desk.  Your clean, reusable, cloth mask is fine to wear at the clinic…and you can make quite a fashion statement with these!

Sanitize your hands.  When you enter the clinic, the first thing that we will ask you to do (after a friendly greeting!) will be to use the provided 70%  alcohol hand sanitizer and then to put on your mask.

Enjoy an escorted (but distanced) walk to your private treatment room.

Wait for your therapist in the freshly disinfected treatment room, and try not to touch any surfaces or your face – a true challenge.

Have a productive and helpful session.  We will book your subsequent appointment while you are still in your private treatment room, in order to minimize your time at the reception desk on your way out, or you may choose to book online or by phone or email.

Payment and Receipts.  To limit the handling of cash and paper at the front desk, we encourage you to pay through contactless tap, electronic money transfer (e-transfer), or to safely store your credit card on our secure system.  (Cash or cheque are still accepted).  We would also like to encourage the emailing of your receipt right to your inbox…but we are happy to print it if you prefer.

Sanitize your hands again!

Have a wonderful day