Each time you visit the clinic please:

You may enter the clinic without a mask as long as you feel well and have not tested positive for COVID in the last 5 days. Screening questions will continue be asked by our Admin staff.

Arrive just-on-time for your scheduled appointment.  We will be managing the number of people in the clinic at any given time. 

You may enter the clinic without a mask as long as you feel well and have not tested positive for COVID in the last 5 days. Screening questions will continue be asked by our Admin staff.  We ask that you arrive unaccompanied when possible (unless you are a minor or someone who requires accompaniment, in which case, a parent or companion are welcome).

Please bring your mask with you as you may be required to wear a mask, but if you forget, we will have some available at the reception desk.  Our Mask Policy updated on May 15, 2023 is included below.

Sanitize your hands.  When you enter the clinic, this is an excellent practice.

Enjoy an escorted walk to your private treatment room.

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Booking

We book 1 hour initial assessment appointments and 30 minute subsequent appointments. If it has been more than 6 months since your last session, we ask that you book an hour long assessment in order that we may re-evaluate you properly and provide the best care for your current condition.

You have several options available for booking appointments:

  • Booking Online: Some clinicians allow online booking through our website portal. After setting up your account, you will be able to set up appointments with these clinicians.  Click BOOK APPOINTMENT at the top of the Navigation Menu and we will look forward to seeing you!
  • Booking By Phone: Not sure who to book with? Give us a call! We would be happy to answer your questions and book appointments for you.  Reach us at 613 599-9039.
  • Booking By Email: Click the “Contact Us” button at the top of the Navigation Menu and send us an email. We’d be happy to arrange an appointment or answer your questions.

First Appointment

We are excited to see you, but there are a few steps to think of first.

Complete your intake form online and send it back to us.  When you book an assessment, you will be emailed an intake form so that we are well-prepared to receive you! Completing it in advance allows for less contact in the reception area.

Review the Respiratory Illness screening survey which includes consent to our mask policy.  This is a request every time you enter the clinic… yup…every time.  If you screen positive to any of the questions, we will ask you to reschedule your appointment to a later date, or switch the appointment to a Virtual session.  The survey will be emailed to you 24 hours before your appointment, but if you forget to fill it out, we will screen you at the clinic…questions will be posted at the entrance, and at the reception desk too.

Arrive just-on-time for your scheduled appointment.  We will be managing the number of people in the clinic at any given time.  We ask that you present to the clinic only a couple of minutes before your appointment time, as our waiting room is limited.  We ask that you arrive unaccompanied when possible (unless you are a minor or someone who requires accompaniment, in which case, a parent or companion are welcome).

You may be required to wear a mask for treatment.  Please bring your mask with you, but if you forget, we will have some available at the reception desk. Our Mask Policy updated on May 15, 2023 is included below.

Sanitize your hands.  When you enter the clinic, this is an excellent practice.  We provide 70%  alcohol hand sanitizer.

Enjoy an escorted walk to your private treatment room.

Wait for your therapist in the freshly disinfected treatment room, and try not to touch any surfaces or your face – a true challenge.

Have a productive and helpful session.  We will book your subsequent appointment at the reception desk on your way out, or you may choose to book online or by phone or email.

Payment and Receipts.  To limit the handling of cash and paper at the front desk, we encourage you to pay through contactless tap, electronic money transfer (e-transfer), or to safely store your credit card on our secure system.  (Cash or cheque are still accepted).  We would also like to encourage the emailing of your receipt right to your inbox…but we are happy to print it if you prefer.

Sanitize your hands again!

Have a wonderful day

 

Subsequent Appointments

We are so happy to see you again!  There may have been some changes in our protocols since your last visit, so here’s a run through of what to expect at the clinic on your follow up visit…

Review the Respiratory Illness screening survey which includes consent to our mask policy.  This is a request every time you enter the clinic… yup…every time.  If you screen positive to any of the questions, we will ask you to reschedule your appointment to a later date, or switch the appointment to a Virtual session.  Questionnaires will be emailed to you 24 hours before your appointment, but if you forget to fill it out, we will screen you at the clinic…questions will be posted at the entrance, and at the reception desk too.

Arrive just-on-time for your scheduled appointment.  We will be managing the number of people in the clinic at any given time.  We ask that you present to the clinic only a couple of minutes before your appointment time, as our waiting room is limited.  We ask that you arrive unaccompanied when possible (unless you are a minor or someone who requires accompaniment, in which case, a parent or companion are welcome).

You may be required to wear a mask for treatment.  Please bring your mask with you, but if you forget, we will have some available at the reception desk.  Our Mask Policy updated on May 15, 2023 is included below.

Sanitize your hands.  When you enter the clinic, This is an excellent practice.  We provide 70%  alcohol hand sanitizer.

Enjoy an escorted walk to your private treatment room.

Wait for your therapist in the freshly disinfected treatment room, and try not to touch any surfaces or your face – a true challenge.

Have a productive and helpful session.  We will book your subsequent appointment at the reception desk on your way out, or you may choose to book online or by phone or email.

Payment and Receipts.  To limit the handling of cash and paper at the front desk, we encourage you to pay through contactless tap, electronic money transfer (e-transfer), or to safely store your credit card on our secure system.  (Cash or cheque are still accepted).  We would also like to encourage the emailing of your receipt right to your inbox…but we are happy to print it if you prefer.

Sanitize your hands again!

Have a wonderful day

 

Policies

No Show and Short Notice Cancellation Policies:

  • If you schedule an appointment and do not attend (No Show), or cancel with less then 24 hours notice, our reception staff will give you a call to reschedule your appointment. You may charged the cancellation fee, as outlined in our cancellation policy (the full fee of the missed appointment).
  • Cancellation due to illness or positive result from the Respiratory Illness Survey:  You may cancel without penalty at any time if you feel unwell or if you have a positive result from pre-screening survey and we  hope you feel better soon.

Masking Policy Update – effective May 15, 2023

You may enter the clinic without a mask as long as you feel well and have not tested positive for COVID in the last 5 days. Screening questions will continue be asked by our Admin staff.
Your therapist may require you to wear a mask (your own or one provided by the clinic) for treatment. Your therapist may be masked at all times, or will wear a mask at your request. Please see our website under the therapists bios for specific masking requirements or call the clinic to find out your therapists masking requirements.
Masking will continue to be mandatory in certain specific situations, for example, if the patient has returned from air travel in the week before their appointment.
Ours is a clinic where our lovely patients and colleagues continue to work in close proximity with each other and each has health needs that may result in different masking practices.
This policy has been updated after review of the WHO announcement on May 5th declaring that COVID is no longer a health emergency as well as the current Province of Ontario guidelines.
Thank you very much for your understanding in this matter.